On-site IT · New York metro · Est. 2025 · Brooklyn, New York
We show up, we fix it, or it’s free.
On-site technicians across the five boroughs, Long Island, lower Westchester and northern New Jersey — for a home office, a shop counter, or ten floors of a tower. Free diagnostics, a written scope, and a fixed number before anyone is dispatched.
- Workstation positionsField crew on enterprise office migrations, Midtown and Battery Park City, 2025–2026
- 1,300+
- Dispatch windowRequest in the morning, technician that day
- Same-day
- Diagnostic costEstimates are free, always
- $0
Environments our technicians have worked in
Buildings and estates our technicians have worked inside, on assignments dispatched by MSPs, integrators, and national service companies. The end client contracted the firm that sent us, so none of these are JCIT accounts.
Who calls us
A quarter of this work is somebody’s house
Since March 2025 the record runs from houses and apartments to shops, restaurants, clinics and office floors. The same technician takes the call either way, and the number is written down before anyone is dispatched.
25%
Homes and apartments
124 sites
Wi-Fi that drops in the back bedroom, a camera at the door, a new machine set up and the old one wiped.
15%
Shops, restaurants and small business
76 sites
A register that stopped talking to the card reader, a back-office printer, cameras that need to actually record.
47%
Offices and commercial floors
235 sites
A closet nobody has opened in years, a floor of desks to move over a weekend, phones to cut over.
The balance — 63 sites — is parcel locker surveys, medical suites, and government sites.
Service index
One seat, or ten floors
13 service lines across field work, infrastructure, retail and repair — the same list whether it is one access point in a back bedroom, a register that stopped reading cards, or a floor of desks. Every one scoped in writing, with a fixed number, before anybody is dispatched.
- 01Workstation Deployment & Refresh
- 02Network & Telecom Infrastructure
- 03Data Center Smart Hands
- 04Office Moves & Floor Migrations
- 05POS & Retail Systems
- 06Display & Conference AV
- 07Device Repair & Diagnostics
- 08Printer & Fleet Service
- 09Endpoint & Access Hardening
- 10Low-Voltage & Cable Management
- 11Cameras & Access Control
- 12Custom PC & Server Builds
- 13Data Migration & Recovery
Field Services
Workstation Deployment & Refresh
Hundreds of seats imaged, staged, and cut over without touching business hours.
5 deliverables listed
Dispatch area
On site across the metro
0+completed work orders since March 2025, across 8 areas.
Technicians dispatched throughout the five boroughs, Long Island, lower Westchester out to White Plains, and northern New Jersey. The figure against each area is completed work orders since March 2025 — coverage is uneven, and it is more useful to you knowing which is which.
- Hours
- Monday–Sunday · 6 AM – 6 PM ET
- Escalation
- 24/7 escalation for contracted clients
- ManhattanMidtown East · Battery Park City · Plaza District · East Harlem · Flatiron253 completed
- BrooklynBrooklyn Heights · DUMBO · Flatbush · East Flatbush · Marine Park83 completed
- QueensLong Island City · Astoria · Ditmars · Flushing · Corona40 completed
- The BronxMott Haven · Co-op City · Concourse · Fordham · Belmont25 completed
- Staten IslandWest Brighton · Bulls Head · Willowbrook · St. George · Tompkinsville19 completed
- Long IslandGarden City · Valley Stream · Manhasset · Carle Place · West Babylon21 completed
- WestchesterWhite Plains · Hartsdale · Yonkers · Port Chester · Ossining12 completed
- Northern New JerseyNewark · Jersey City · Elizabeth · Bayonne · Secaucus60 completed
Engagement sequence
Scope, plan, execute, hand back
Four steps, none of them a mystery. You have the number and the date before work starts, and documentation a stranger could work from when it ends.
Same day
Scope
You describe the problem in plain language. We ask the questions that actually change the answer, then put the scope in writing — what we will do, what it costs, and when. Free, always.
- Written scope
- Fixed estimate
- Target date
24–48 hours
Plan
We draw up the sequence: window, staging, access, dependencies, and rollback. For enterprise work this is where security review and change-control approval happen, so the floor date is never the first time anyone hears about it.
- Work sequence
- Change window
- Rollback path
The window
Execute
A technician we know by name does the work, and we will tell you who before they arrive. Overnight if the floor needs to open in the morning. On a live bridge if your team needs eyes on it. Cabling dressed, seats tested, nothing left half-finished.
- Work performed
- Per-seat validation
- Live bridge coverage
At sign-off
Hand back
You get documentation a stranger could work from: what was touched, what it is labelled, where the assets went. Then a stabilisation window, because the real test of a deployment is the week after it.
- As-built docs
- Asset manifest
- Stabilisation window
Comparison
The same work, without the friction
Not a knock on anyone — an honest read of what you get from a big-box service counter, a traditional managed provider, and us.
Dispatch speed
Same-day, no artificial queue
- Big box
- Appointment in 3–7 days
- Trad. MSP
- Ticket triage, then schedule
Who performs the work
A named technician, known to us
- Big box
- Rotating floor staff
- Trad. MSP
- Frequently subcontracted onward
Diagnostics
Free, with a written finding
- Big box
- Paid bench fee
- Trad. MSP
- Billed against retainer
If it is not fixed
You do not pay
- Big box
- Fee retained
- Trad. MSP
- Hours already consumed
Enterprise protocol
Live bridge, change windows, escorted access
- Big box
- Not supported
- Trad. MSP
- Varies by contract tier
Documentation
As-built docs and asset manifest
- Big box
- Receipt
- Trad. MSP
- Ticket notes
Contract minimum
None — single visit or ongoing
- Big box
- Per-incident or membership
- Trad. MSP
- 12–36 month agreement
Operating terms
Six commitments we actually hold to
Founded in Brooklyn in 2025 by an engineer who got tired of watching this industry treat slow, expensive, and opaque as the natural order of things.
No anonymous dispatch
The technician on your floor is someone we know by name, not whoever a marketplace matched that morning, and we will tell you who is coming. The person who scoped the work is accountable for how it goes.
No manufactured delay
Some firms slow response times on purpose to shape demand. We do the opposite: when a request lands, the gears turn immediately to close it.
Same-day turnaround
The day you submit a request is the day a technician is deployed, whenever daylight allows. Speed is a design decision. It has never been something to charge extra for.
Fixed, honest pricing
No inflated line items and no invented scarcity. You see the number before work starts, and it is the number you pay.
Vetted technicians
Hands-on professionals who have worked inside regulated financial environments, held to industry best practice rather than a script.
Done, or free
We work to finish, not to bill. If we cannot resolve what we came for, you owe nothing.
Next step
Tell us what’s broken. We’ll tell you what it costs.
Free diagnostics, a written scope, and a fixed number before anyone is dispatched. The fastest answer is the phone.
(347) 262-9435Monday–Sunday · 6 AM – 6 PM ET
- Free diagnostics
- Same-day dispatch
- Named technicians
- Done, or free