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Dispatching · New York Metro
(347) 262-9435
Est. 2025 · Brooklyn, New YorkField services + software

We show up,we fix it,or it's free.

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An engineering firm in New York doing the two things most companies make you hire separately: the hands-on work in your building, and the software that runs on it.

In-house technicians. Written scope before anyone is dispatched. Diagnostics cost nothing, and if we can’t resolve what we came for, you don’t pay.

Patch panel and structured cabling in a network closetCabling
Trading floor workstations mid-deploymentDeployment
Twenty-second-floor main distribution frame: labelled fibre patch panel, carrier demarcation, switching, firewalls, and rack powerRack and stack
Data center hot aisleSmart hands
1,200+Workstations deployedTrading floors, branches, and HQ buildouts
Same-dayDispatch windowRequest in the morning, technician that day
$0Diagnostic costEstimates are free, always
ZeroOutsourced ticketsEvery engagement stays in-house

Technicians deployed into

D.E. SHAWGOLDMAN SACHSBLACKSTONEJP MORGAN CHASET-MOBILETD BANKWEWORKSUITSUPPLYBANK OF AMERICAMARRIOTTTJX
01In your building

Field

  • Workstation deployment and refresh
  • Network, cabling, closet remediation
  • Data center smart hands
  • POS, display, and conference AV
  • Device and printer repair
Field services
02On your screen

Software

  • Web applications and internal tools
  • Fintech and document pipelines
  • Auth, billing, integrations
  • CI, observability, deployment
  • Three products of our own
Engineering practice
Plate 01Service index

One seat
or ten floors

14 service lines across field work, infrastructure, retail, repair, and engineering. Every one scoped in writing, with a fixed number, before anybody is dispatched.

All 14 lines
Plate 02Scope of work

We don’t work
from a menu

Roughly 70 things below, and the list is not the boundary — it is just what gets asked for most. If it is technical and it lives in a building, it is in scope. Bring us something that is not on here and you will get an honest answer about whether we can do it, then we will do it.

Ask about something else
Cable & pathway
  • Cat5e / Cat6 / Cat6A
  • Fibre pulls & terminations
  • Patch panels
  • 66 blocks
  • Keystone & jack termination
  • Fusion splicing coordination
  • Riser & plenum runs
  • J-hooks, raceway, conduit
  • Floor boxes & poke-throughs
  • Cable certification & Fluke results
  • Closet rebuilds
  • Labelling schemes
  • As-built documentation
Network & security
  • Switch stacks & VLANs
  • Firewall deployment
  • Router & gateway config
  • Wi-Fi surveys & AP placement
  • Mesh & controller-based WLAN
  • VPN & remote access
  • Guest & IoT segmentation
  • PoE budget planning
  • SNMP & monitoring
  • Carrier demarc & handoff
  • Static routing & NAT
  • DNS & DHCP scopes
  • Port security & 802.1X
Cameras & low voltage
  • IP camera install
  • NVR / VMS setup
  • Retention sizing
  • Field-of-view planning
  • Access control & readers
  • Door strikes & maglocks
  • Intercom & entry systems
  • Alarm & sensor wiring
  • Speaker & paging runs
  • Remote viewing & alerting
Compute & endpoints
  • Custom PC builds
  • Server builds & RAID
  • Workstation imaging
  • Bulk deployments
  • Laptop & desktop repair
  • Board-level diagnostics
  • Thermal service
  • Memory & storage upgrades
  • GPU & workstation tuning
  • Hypervisor setup
  • NAS & shared storage
  • Rack & stack
  • KVM & console access
  • UPS sizing & install
Data & migration
  • User state migration
  • File share cutovers
  • Mailbox migration
  • Failing drive recovery
  • Bulk data transfer
  • Backup configuration
  • Restore testing
  • Checksum verification
  • Secure wipe & disposal
  • Chain-of-custody records
Software & integration
  • Web applications
  • Internal tooling
  • Dashboards & reporting
  • API integrations
  • Payment & billing flows
  • Document pipelines
  • Auth & SSO
  • Scripting & automation
  • CI & deployment
  • Observability

If we can’t do it,
we’ll tell you who can.

There is no upside for either of us in taking work we would be learning on your budget. On the rare occasion something falls outside what we do well, you get a straight answer and, where we know one, a referral.

Plate 03Selected engagements

Floors that opened
on schedule

Trading desks, bank branches, carrier data centers, retail headquarters. Environments where a mistake is measured in downtime, and every engagement ran inside the client's own security and change-control protocols.

All engagements
Plate 04Engagement sequence

Scope, plan, execute,
hand back

Four steps, none of them a mystery. You have the number and the date before work starts, and documentation a stranger could work from when it ends.

  1. Same day

    Scope

    You describe the problem in plain language. We ask the questions that actually change the answer, then put the scope in writing — what we will do, what it costs, and when. Free, always.

    • Written scope
    • Fixed estimate
    • Target date
  2. 24–48 hours

    Plan

    We draw up the sequence: window, staging, access, dependencies, and rollback. For enterprise work this is where security review and change-control approval happen, so the floor date is never the first time anyone hears about it.

    • Work sequence
    • Change window
    • Rollback path
  3. The window

    Execute

    A JCIT technician does the work — not a subcontractor. Overnight if the floor needs to open in the morning. On a live bridge if your team needs eyes on it. Cabling dressed, seats tested, nothing left half-finished.

    • Work performed
    • Per-seat validation
    • Live bridge coverage
  4. At sign-off

    Hand back

    You get documentation a stranger could work from: what was touched, what it is labelled, where the assets went. Then a stabilisation window, because the real test of a deployment is the week after it.

    • As-built docs
    • Asset manifest
    • Stabilisation window
Plate 05Comparison

The same work,
without the friction

Not a knock on anyone — an honest read of what you get from a big-box service counter, a traditional managed provider, and us.

  • Dispatch speed

    Same-day, no artificial queue

    Big-box:
    Appointment in 3–7 days
    MSP:
    Ticket triage, then schedule
  • Who performs the work

    JCIT technicians, in-house

    Big-box:
    Rotating floor staff
    MSP:
    Frequently subcontracted
  • Diagnostics

    Free, with a written finding

    Big-box:
    Paid bench fee
    MSP:
    Billed against retainer
  • If it is not fixed

    You do not pay

    Big-box:
    Fee retained
    MSP:
    Hours already consumed
  • Enterprise protocol

    Live bridge, change windows, escorted access

    Big-box:
    Not supported
    MSP:
    Varies by contract tier
  • Documentation

    As-built docs and asset manifest

    Big-box:
    Receipt
    MSP:
    Ticket notes
  • Contract minimum

    None — single visit or ongoing

    Big-box:
    Per-incident or membership
    MSP:
    12–36 month agreement
Plate 06Software we operate

Three products
of our own

The clearest way to judge an engineering firm is what it ships when nobody is paying it to. Two are live and in production; the third is still being built.

Engineering practice
  • 01Live

    Converge

    Scheduling & Coordination
    convergemeetings.com

    Share one link, everyone marks when they're free, and the best slot rises to the top.

    Group scheduling that replaces the reply-all thread. Participants mark availability on a shared link — no account required — and the overlapping window surfaces on its own.

    • Guest access with no account required
    • Live availability heat map that ranks the best slot
    • Automatic time zone conversion for every participant
    • Google Calendar sync and recurring meetings
    Next.jsTypeScriptPostgresReal-time sync
  • 02In progress

    Apsis

    Consumer Fintech

    In active development — not yet open to the public

    apsisapp.com

    Lock money into your own vault. Nobody — including us — can open it early. On the date you set, it lands back in your bank, with interest.

    A savings vault enforced by cryptography rather than policy. Funds are locked until a date you choose, and the lock cannot be overridden — not by you, and not by us.

    • Non-custodial USDC locks settled on Base
    • Cryptographic timelock with no early-release path
    • Ten-minute penalty-free cooling-off window
    • Interest accrues for the full lock term
    Next.jsSolidityBaseViem
  • 03Live

    Collector Audit

    Consumer Legal Tech
    collectoraudit.com

    Turn scattered call notes and screenshots into a court-ready record.

    A documentation workspace for people dealing with debt collectors. Log every contact, surface likely FDCPA violations, and export an evidence package an attorney can actually use.

    • Timestamped log for calls, texts, emails, and letters
    • Automatic FDCPA violation flagging
    • Debt validation, dispute, and cease-contact templates
    • Certified mail dispatch with USPS tracking
    Next.jsTypeScriptPostgresDocument pipeline
Plate 07Dispatch area

On site across
the metro

Technicians dispatched throughout the five boroughs, Long Island, Westchester, northern New Jersey, and southern Connecticut. Data center work quoted beyond that radius.

Monday–Sunday · 6 AM – 6 PM ET24/7 escalation for contracted clients
Plate 08Operating terms

Six commitments
we actually hold to

Founded in Brooklyn in 2025 by an engineer who got tired of watching this industry treat slow, expensive, and opaque as the natural order of things.

01
No outsourcing
Every solution is built in-house and every plan stays between us. The technician on your floor is ours, and the person who scoped the work is accountable for how it goes.
02
No manufactured delay
Some firms slow response times on purpose to shape demand. We do the opposite: when a request lands, the gears turn immediately to close it.
03
Same-day turnaround
The day you submit a request is the day a technician is deployed, whenever daylight allows. Speed is a design decision, not a premium tier.
04
Fixed, honest pricing
No inflated line items and no invented scarcity. You see the number before work starts, and it is the number you pay.
05
Vetted technicians
Hands-on professionals who have worked inside regulated financial environments, held to industry best practice rather than a script.
06
Done, or free
We work to finish, not to bill. If we cannot resolve what we came for, you owe nothing.
Free diagnosticsSame-day dispatchNo outsourcingDone or free
Next step

Tell us what’s broken.
We’ll tell you what it costs.

Diagnostics and estimates are free. Same-day dispatch whenever the day still has hours left in it. If we can't fix it, you don't pay.

Get a free estimateRead the FAQ
Or call and speak to someone who does the work(347) 262-9435inquiries@jcitsystems.com