Frequently Asked Questions | FAQ
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We specialize in IT support, computer diagnostics and repair, network installation and troubleshooting, phone system setup, professional TV mounting, and much more.
Check out the services section on our Home Page for a list of what we do.
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Yes! We provide remote diagnostics and troubleshooting for many technical issues. Contact us, and we’ll let you know if your problem can be resolved remotely.
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We are based in New York City and provide on-site services within the NYC area. Remote support is available nationwide.
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Our pricing is transparent:
Service calls: $100 base fee + $35/hour
Remote diagnostics: $35 flat rate
For more complex projects, we’ll provide a custom quote after consultation.
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We accept cash, credit/debit cards, and approved electronic payment methods. Payment is typically due upon completion of service via invoice.
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Absolutely! We can assess your current network setup and recommend solutions like upgrading to a mesh network or optimizing your router placement.
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We work with both! Whether it’s setting up a home network or deploying IT systems for a business, we’ve got you covered.
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We offer a 30-day limited warranty on all workmanship. For hardware, warranties are covered by the manufacturer.
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You can schedule an appointment through our Contact Page. Let us know your issue, and we’ll work with a time frame that works for you.
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To help us serve you better:
Ensure we’ll have access to the necessary areas and equipment.
Back up any important data before we work on your devices.
Provide as much detail about your issue as possible when scheduling.
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Yes! We provide free 5-minute consultations to assess your needs and help determine the next steps.
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Please let us know at least 24 hours in advance to avoid cancellation fees.
Still have questions?
If you didn’t find what you were looking for, don’t hesitate to reach out. Our team is here to provide answers and solutions.
Thank you for choosing JCIT Systems—your trusted IT partner!